Emergency Response Guide
If you believe you've been hacked, stay calm and follow these guidelines. Quick action can help minimize damage and protect your data.
What To Do
1. Disconnect from the Internet
Immediately disconnect your device from all networks (Wi-Fi, Ethernet, etc.) to prevent further data theft or malware spread.
2. Change Critical Passwords
From a different, secure device, change passwords for critical accounts (email, banking, social media) using strong, unique passwords.
3. Contact Relevant Parties
Notify your bank, credit card companies, and relevant authorities if financial information was compromised.
4. Document Everything
Take screenshots and notes of any suspicious activity, error messages, or unauthorized changes.
5. Run Security Scans
Use reputable antivirus software to scan your system for malware and other threats.
What Not To Do
1. Don't Panic or Rush
Avoid making hasty decisions that could worsen the situation. Take methodical, careful steps.
2. Don't Pay Ransoms
If faced with ransomware, paying doesn't guarantee recovery and encourages criminal activity.
3. Don't Ignore the Incident
Hoping the problem will go away on its own can lead to more severe consequences.
4. Don't Use Compromised Devices
Avoid logging into sensitive accounts or conducting important business from potentially compromised devices.
5. Don't Share Sensitive Information
Be cautious of anyone requesting personal information, even if they claim to be helping with the hack.
Need Professional Help?
If you need professional assistance in handling a cyber security incident, don't hesitate to reach out.
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